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上課地點：華盛頓大學城區部
課程長度：10 週（一月、六月開課）
每週時數：20 小時（週一至週四）
內容：
觀光及餐飲管理英文 認證課程
讓對觀光及餐飲管理有興趣的學生，能以英文清鬆應對客人。
上課重點：
- Study the language and behavior related
to customer service
- Increase awareness of different expectations
about customer service
- Improve spoken communication skills
- Increase the ability to interact with
clients in writing
- Build vocabulary related to tourism
and hospitality
- Learn about key concepts, trends, and
issues in tourism
上課主題：
- Customer service
- Accommodating
disabilities
- Security
- Marketing
- Human resources
and the international workforce
- Event management
特色：
- 以TOEIC在650以上, 可以一起報實習課程, 就是在10週上完後, 再作企業實習
- 會有各式戶外教學課程，包含三天拉斯維加斯旅行
- 含一次TOEIC正式考
選課條件：
- 須年滿21歲
- 470 分的 托福成績（150分電腦測驗成綪）以上 或
- 550 分的 TOEIC 成績 或
- UW ELP （華盛頓大學英語自我分班測驗 4 級以上）
- US$300申請費訂金
開課日期：
|
|
|
Winter 2010 |
January 4, 2010 |
March 11, 2010 |
Summer 2010 |
June 17, 2010 |
Aug 19, 2010 |
費用：
課程範例：
| Day |
|
9:30-12:00 |
|
1:00-3:30 |
| Monday |
|
Customer service reading, video, or listening activity
Discussion and vocabulary related to customer service
|
|
Functional language activities
Writing responses to complaints (computer lab) |
| Tuesday |
|
Reading journals discussion
Vocabulary quiz
Preparation for speaker or field trip
|
|
TOEIC preparation workshop |
| Wednesday |
|
Speaker from a hotel talking about customer service |
|
Feedback and discussion from morning activity
Application of customer service topic or language focus to you jobs and interests (e.g., cultural expectations about customer service
Vocabulary work
|
| Thursday |
|
Functional language activities
Your turn–application to your situations
|
|
Project work |
| Friday |
|
No classes |
|
No classes |
|
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